Reformasi Administrasi adalah Jurnal Ilmiah Untuk Mewujudkan Masyarakat Madani untuk mempublikasikan Disiplin Administrasi meliputi peminatan Ilmu Administrasi Publik atau Negara dan Administrasi Perpajakan dalam skala lokal, nasional, dan regional. Kegiatannya adalah untuk mengelola berbagai potensi, hambatan, tantangan, dan masalah yang ada di masyarakat untuk mencari solusi. Pelaksanaan kegiatan penelitian diatur ke dalam suatu kegiatan yang bertujuan untuk meningkatkan kesejahteraan masyarakat. Setiap tahun, publikasi dilakukan dalam dua periode Maret dan September. ISSN Media Cetak 2355-309X ISSN Media online 2622-8696 Email : reformasijournal@gmail.com / reformasijournal@stiami.ac.id Website : http://ojs.stiami.ac.id/index.php/reformasi/index
Institut Ilmu Sosial dan Manajemen STIAMI
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Pengaruh Partisipasi Anggaran, Motivasi Dan Disiplin Kerja Terhadap Kinerja Manajerial Di Inspektorat Jenderal Kementerian Perhubungan
This research is motivated by several things. First, with budget savings, it is feared that it will affect the achievement of targets for the implementation of existing performance indicators. Second, based on the researcher's observations in daily life, the reduction of the budget affects employee motivation. Lastly, based on the researcher's observations in daily life, there is still indiscipline in terms of attendance and completion of reports. This study aims to analyze and evaluate the influence of budget participation, motivation and work discipline on managerial performance at the Inspectorate General of the Ministry of Transportation. This study uses a quantitative research method. The number of samples in this study is all members of the population of 135 respondents so it is called a total sample. The data used is primary data from respondents. The data analysis technique used in this study is multiple linear regression analysis with statistical tests. The results of the study show that there is a partial positive and significant influence of budget participation on managerial performance. Motivation partially showed a positive and significant influence on managerial performance, as well as the discipline variable had a positive influence on managerial performance. Simultaneously there is a positive and significant influence of budget participation, motivation and discipline on managerial performance at the Inspectorate General of the Ministry of Transportation. The Adjusted value of the determination coefficient (Adj R2) of 0.627 means that managerial performance at the Inspectorate General of the Ministry of Transportation can be explained by budget participation, motivation and discipline of 62.7% and the remaining 37.3% explained by other variables outside the research model. So there are several variables that are not researched, for example, budget procedures, leadership, and budget quality.
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Implementasi Kebijakan Sistem Zonasi Dalam Penerimaan Peserta Didik Baru (PPDB) Studi Kasus di SD Negeri Balekambang 01 Pagi Kecamatan Kramat Jati
This study aims to analyze the implementation of the zoning system policy in New Student. Admissions (PPDB) at State Elementary School of Balekambang 01 Pagi, Kramat Jati District, based on George Edward III’s theory. This policy is based on the Ministry of Education, Culture, Research, and Technology Regulation No. 1 of 2021, the Special Region of Jakarta Governor Regulation No. 15 of 2024, and Decree of the Head of the Special Region of Jakarta Provincial Education Office No. 92 of 2024. This study examines the success of policy implementation through the four key elements of Edward III’s theory: communication, resources, disposition, and bureaucratic structure. The findings indicate that the policy implementation has supported the equitable access to education; however, several challenges were identified, including suboptimal policy socialization, limited school facility capacity, and resistance from the community. The solutions implemented by the school include enhancing socialization efforts, utilizing a digital system for registration, and proposing infrastructure capacity improvements. This study also provides recommendations to improve the effectiveness of the zoning policy, such as improving cross-sector communication, increasing school capacity, and ensuring equitable quality education. These findings have important implications for the future development of the zoning policy to create more inclusive and equitable access to education.
Kapasitas Organisasi Satuan Polisi Pamong Praja Dalam Penyelenggaraan Ketertiban Umum dan Ketenteraman Masyarakat di Kabupaten Bekasi
The implementation of public order and community peace is one of the mandatory basic services. However, the implementation of public order and public peace in Bekasi Regency found several problems in its implementation which resulted in low organizational capacity. This study aims to describe and evaluate how the Organizational Capacity of the Pamong Praja Police Unit in the implementation of Public Order and Community Order in Bekasi Regency, describe and evaluate what factors hinder the improvement of the Organizational Capacity of the Pamong Praja Police Unit in the implementation of Public Order and Community Order in Bekasi Regency, and describe and evaluate ways or strategies to overcome obstacles to increasing the Organizational Capacity of the Pamong Praja Police Unit in the method used is qualitative. Data collection techniques were carried out by literature study and field research with purposive techniques to select informants. To validate the data, the author used source and technique triangulation techniques. The results showed that the human resources dimension still needs capacity building in terms of training and performance appraisal, especially in terms of discipline. Then from the aspects of infrastructure, technolog, and finance the are still limitations in terms of budget, lack of internal supervision, limited facilities, and minimal availability of technology. Furthermore, in the strategic leadership dimension, there are regulations that are old and not in accordance with the current situation. Then form the aspect of programs and management processes that program planning and formulation are still not optimal because activities still seem to copy form previous years. Furthermore, in Bekasi Regency Pamong Praja Police Unit and cross-sectors and socialization to the community is still minimal.
Forest Conservation in Flores Island: A Public Administration Review
Forest conservation in Indonesia faces significant challenges, specifically on Flores Island, where complex interactions between governance frameworks, traditional practices, and modern conservation approaches influence management outcomes. While existing literature extensively documents conservation initiatives, limited research addresses integrating traditional ecological knowledge with contemporary administrative frameworks. This study examines Flores Island’s institutional and policy mechanisms governing forest management, focusing on identifying structural gaps and proposing integrated solutions. We analyzed policy documents using a qualitative case study approach and employed thematic analysis to evaluate current governance frameworks. Our findings reveal critical deficiencies in cross-sectoral coordination, emergency response protocols, and technological integration mechanisms. The study identified significant policy formulation and implementation gaps, especially in incorporating traditional ecological knowledge and climate change adaptation strategies. The research contributes to public administration literature by proposing an innovative governance framework that balances conservation objectives with socio-economic development. We recommend strengthening institutional frameworks through enhanced stakeholder coordination, sustainable financing mechanisms, and improved emergency response protocols. These findings have broader implications for similar regions facing forest conservation challenges, suggesting that effective conservation requires a comprehensive approach integrating traditional wisdom, modern practices, and robust administrative structures.
Pengaruh Kepemimpinan, Kompetensi Sumber Daya Manusia, dan Budaya Organisasi Terhadap Pengelolaan Risiko Pemeriksaan Oleh Badan Pemeriksa Keuangan Republik Indonesia
The risk identified by the Audit Board (BPK) of the Republic of Indonesia in conducting its duties and responsibilities is audit risk, which refers to the risk of failing to meet audit standards. The Audit Team must collectively possess the necessary knowledge, experience, and competence for conducting audits. This research aims to evaluate the combined effect of leadership, human resource competence, and organizational culture on audit risk management at the Audit Board (BPK) of the Republic of Indonesia. The research approach used is quantitative, with the method involving a survey where the researcher distributed questionnaires to collect data. The conclusion of this research is that leadership, human resource competence, and organizational culture have a strong relationship with audit risk management, and together they show a positive and significant impact. Leadership had a statistical variable result of 61%, human resource competence had a statistical variable result of 56%, and organizational culture had a statistical variable result of 70% on audit risk management. Based on partial testing, it can be concluded that the effect of leadership, human resource competence, and organizational culture on audit risk management is 91%, while the remaining 9% is affected by other factors not included in this research.
Pengaruh Gaya Kepemimpinan Transformasional, Hubungan Kerja Dan Tupoksi Pegawai Terhadap Kinerja Pegawai Pada Kecamatan Cibarusah Di Bekasi
Transformational leadership style, harmonious working relationships, and effective implementation of duties and functions are seen as elements that play a significant role in improving employee performance. This study aims to analyze the effect of transformational leadership style, working relationships, and main tasks and functions (tupoksi) of employees on employee performance in Cibarusah District, Bekasi Regency. Employee performance is an important factor in realizing optimal public services. The research approach used is quantitative descriptive. Primary data were obtained by distributing questionnaires to 46 respondents who were employees in Cibarusah District. The data analysis technique used simple and multiple linear regression analysis to determine the effect of each independent variable on the dependent variable. The results of the study indicate that the magnitude of the influence of transformational leadership style on employee performance is 83%, work relationships are 82.90%, and the implementation of duties and functions contributes significantly to 80.60%. Simultaneously, these three variables have a significant influence on employee performance in Cibarusah District of 88.50%. This study provides recommendations to Cibarusah District to continue to improve the quality of leadership, build harmonious work relationships, and ensure that the implementation of employee duties and functions runs well in order to encourage increased performance and more optimal public services.
Implementasi Kebijakan Pemerintah dalam Pengawasan Pangan Olahan Setelah Beredar di Indonesia
One of the functions of BPOM (the National Agency of Drug and Food Control) is to supervise processed food products after they are distributed. The objective of this study is to describe the implementation of Government Policies (BPOM) in Supervising Processed Food Products After They Are Distributed in Indonesia. According to BPOM’s 2022 Annual Report, routine inspections were conducted on 11,410 food distribution facilities, resulting in 8,221 (72.05%) facilities meeting the requirements (MK) and 3,140 (27.52%) facilities not meeting the requirements (TMK) in terms of applying Good Distribution Practices for Processed Foods (CPerPOB). The type of research used by the researcher is descriptive qualitative research, which studies existing issues and the established procedures. Based on the research findings, it shows that the implementation of BPOM policies has been conducted well, although there are some challenges. These challenges include the lack of available training or seminars for food inspectors, inadequate facilities and infrastructure, and the lack of networking across sectors.The solution provided by BPOM is to organize seminars or similar training sessions to align the understanding and perspectives between BPOM and business operators. The recommendation given in this study is to strengthen coordination between BPOM and business operators. This research can provide important information to the public,encouraging consumers to remain vigilant by frequently checking KLIK (Packaging, Label, Distribution Permit, and Expiry Date.
Implementasi Pengurangan Sampah Organik Melalui Gerakan Peduli Kebersihan dan Pengolahan Sampah Mandiri di Wilayah Kelurahan Pulo Gadung Tahun 2024
Population density, economic growth, and changing consumption patterns drive the high volume of urban waste. Pulo Gadung Subdistrict is one of the subdistricts located in East Jakarta, with a daily waste generation of 25.6 tons, totaling 770 tons of waste per month. To address the waste issues in Pulo Gadung, the local government has implemented a program to reduce organic waste through a cleanliness awareness movement and independent waste management. The purpose of this study is to analyze and evaluate the implementation, challenges, and efforts to overcome challenges in organic waste reduction through the cleanliness awareness movement and independent waste management in Pulo Gadung Subdistrict. The research approach used is qualitative, with data collected through observation, questionnaires, and interviews. The research method employed is descriptive qualitative analysis. The results of the study indicate that this program has been running well, despite facing significant challenges such as low public awareness, limited resources, and ineffective coordination among the involved parties. The local government has made efforts to address these challenges through various initiatives, including educational campaigns, training, and the provision of composting facilities. However, the main obstacle faced is the low participation of the public in sorting and processing organic waste. Additionally, limited human resources, budget constraints, and weak oversight have been contributing factors. To overcome these barriers, Pulo Gadung Subdistrict has implemented comprehensive measures, including raising public awareness, strengthening human resource capacity, and improving coordination among relevant parties. The program demonstrates a strong commitment from the local government to succeed in reducing organic waste, but its success requires improvements in oversight and law enforcement.
Analisis Implementasi Kebijakan Sistem Pelayanan Daring Alpukat Betawi Dalam Upaya Peningkatan Kualitas Pelayanan Dukcapil Pada Suku Dinas Kependudukan Dan Pencatatan Sipil Kota Administrasi Jakarta Utara
Tujuan Penelitian ini adalah untuk menganalisis dan mengevaluasi bagaimana Implementasi Sistem Pelayanan Daring Alpukat Betawi Dalam Upaya Peningkatan Kualitas Pelayanan Dukcapil pada Suku Dinas Kependudukan dan Pencatatan Sipil Kota Administrasi Jakarta Utara serta hambatan dan upaya dalam mengatasi hambatan tersebut. Metode yang digunakan adalah metode deskriptif dengan jenis penelitian kualitatif. Teknik pengumpulan data yang digunakan yaitu Wawancara, Observasi dan Studi Pustaka. Adapun Wawancara ini dilakukan terhadap narasumber di Suku Dinas Kependudukan dan Pencatatan Sipil Kota Administrasi Jakarta Utara. Hasil penelitian menunjukkan bahwa Implementasi kebijakan pelayanan dukcapil terlaksana dengan baik namun dalam proses Pelayanan Daring Alpukat Betawi pada Suku Dinas Kependudukan dan Pencatatan Sipil Kota Administrasi Jakarta Utara belum optimal dalam penerapannya atau belum dijalankan secara menyeluruh, belum adanya keseragaman layanan daring (online) dari tingkat Suku Dinas, Kecamatan dan Kelurahan, hal tersebut diakibatkan oleh kekurangan komposisi Sumber Daya Manusia (SDM) dalam memberikan pelayanan dan belum memahami secara teknis proses pelayanan dikarenakan terjadinya rotasi pegawai, hambatan lainnya yaitu belum tersedianya sinkronisasi, koordinasi dan komunikasi dalam proses pelayanan dukcapil antara Dinas, Suku Dinas, Kecamatan hingga Kelurahan. Upaya dalam mengatasi hambatan yaitu melakukan pelaksanaan bimbingan dengan metode transfer knowledge. Memberlakukan subsidi Sumber Daya Manusia (SDM) antar Satuan Pelaksana di Suku Dinas Administrasi Kependudukan dan Pencatatan Sipil Kota Administrasi Jakarta Utara demi menutupi kekurangan Sumber Daya Manusia (SDM) dari sisi kuantiti. Dilain hal perlu menjalin komunikasi dan koordinasi, agar terciptanya keseragaman asumsi. Sehingga pelayanan dukcapil berjalan dengan baik secara offline maupun online (daring) tanpa adanya tumpang tindih pekerjaan atau saling lempar tanggung jawab demi terwujudnya peningkatan kualitas pelayanan.
Pengaruh Motivasi, Beban Kerja Dan Lingkungan Kerja Terhadap Kinerja Pegawai Pada Puskesmas Karangbahagia Di Kabupaten Bekasi
Performance is the qualitative and quantitative work results carried out by an employee in carrying out his work in accordance with the responsibilities given. Performance refers to the services provided or the results of work, both in terms of quality and quantity of work and can be billed according to the role of the employee in an organization or company and the employee's ability to complete his work. This study aims to evaluate the influence of motivation, workload and work environment on employee performance at the KarangBahagia Health Center in Bekasi Regency. The population in this study was conducted on KarangBahagia Health Center employees totaling 32 ASN. The sample studied was 30 ASN employees. The sampling technique used in this study was Saturated Sampling. Data were collected through interviews and questionnaires. This type of research is associative quantitative research or research that asks about the relationship between two or more variables. The relationship used in this study is causal. A causal relationship is a cause and effect relationship consisting of independent variables (variables that influence) and dependent variables (variables that influence). This research process is deductive and the technique used is inferential statistics.The results of the study indicate that motivation and work environment have a positive and significant effect on the performance of employees at the KarangBahagia Health Center. In other words, the better the motivation and work environment, the better the performance of the employees. While at the KarangBahagia Health Center, workload has a negative and significant effect on employee performance. In other words, the more the workload increases, the lower the employee performance will be. Things that need improvement include the need for rewards such as bonuses and promotions for employees who excel to increase employee motivation, the use of effective work standards to reduce the burden on employees in carrying out their work, such as the availability of complete work equipment to support their performance. It is hoped that further research will not only focus on the factors studied in this study, namely motivation, workload and work environment, but also add other factors that may affect employee performance.
Pengaruh Implementasi Kebijakan Online Single Submission, Kompetensi Pegawai Dan Pelatihan Terhadap Pelayanan di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu DKI Jakarta
This research aims to analyze the effect of the implementation of the OSS policy, employee competence, and training on services at the Investment and One-Stop Integrated Service Office (DPMPTSP) of DKI Jakarta. The research method used is quantitative research with a questionnaire as the data collection technique with a sample size of 154 individuals selected through probability sampling. The results show that the implementation of the OSS policy, employee competence, and training individually have a positive and significant effect on service, and collectively, the three independent variables contribute positively and significantly to services at DPMPTSP DKI Jakarta. This is supported by an F value of 64.003, which is greater than the F table value of 2.66, and a significance level of 0.000, which is smaller than the significance probability α = 0.05. The coefficient of determination is 0.561, indicating that the combined effect of the OSS policy implementation, employee competence, and training accounts for 56.1% of the variation in the service variable, while the remaining 43.9% is affected by other variables not included in this research.
Pengaruh Inovasi Layanan, Kompetensi Pegawai dan Komunikasi terhadap Kualitas Pelayanan di Unit Pengelola Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kelurahan Kayu Manis
This research aims to evaluate the extent to which service innovation, employee competence, and communication influence service quality at the Investment Management and Integrated One-Stop Service Unit of Kayu Manis Urban Village. The research method uses a quantitative approach through a questionnaire distributed to service recipients at the Investment Management and Integrated One-Stop Service Unit of Kayu Manis Urban Village during the period of January - September 2024. The sample determination was formulated using the Taro Yamane formula, resulting in a sample of 90 respondents. The data collected were analyzed using SPSS statistical program. The results indicate that, partially, service innovation and employee competence do not significantly influence service quality, contributing only 8.57% and 8.74%, respectively, with a 5% standard error. However, communication has a significant influence on service quality, contributing 63.70%. Simultaneously, all three variables significantly impact service quality, with an R-square value of 88.6%, indicating that service innovation, employee competence, and communication collectively account for 88.6% of the variation in service quality, while the remaining 11.4% is influenced by other factors outside the research.
Kepemimpinan RT dan RW Dalam Meningkatkan Terib Administrasi Kependudukan di Wilayah Kelurahan Petojo Selatan Kecamatan Gambir Kota Administrasi Jakarta Pusat
Penelitian ini tentang Kepemimpinan RT dan RW Dalam Meningkatkan Tertib Administrasi Kependudukan di Wilayah Kelurahan Petojo Selatan Kecamatan Gambir Kota Administrasi Jakarta Pusat. RT dan RW merupakan salah satu elemen penting dalam tertib administrasi kependudukan. Pembentukan RT dan RW memiliki tujuan untuk melestarikan dan memelihara nilai-nilai kehidupan yang luhur berdasarkan pada kerukunan, kegotongroyongan dan kekeluargaan antar tetangga dan warga di dalam lingkungannya. Selain itu RT dan RW memiliki tugas membantu Lurah dan Pemerintah Daerah dalam melakukan pelayanan langsung di masyarakat, baik dalam bidang kemasyarakatan maupun pemerintahan. Salah satu dari tugas RT dan RW yaitu penyediaan data kependudukan untuk mewujudkan tertib administrasi kependudukan warga masyarakat di lingkupnya, dimana pelaksanaan tugas RT dan RW tersebut akan sangat ditentukan oleh bagaimana RT dan RW memimpin lingkungannya. Menggunakan teori Kepemimpinan dari Schermerhon, dengan indikator teori kepemimpinannya yaitu: (1) Memiliki strategi yang jelas; (2) Kepedulian kepada anggota organisasi; (3) Memotivasi anggota organisasi; (4) Menjaga kekompakan tim; (5) Menghargai perbedaan dan keyakinan. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan observasi dan wawancara untuk mengidentifikasi dan menganalisis kepemimpinan dari RT dan RW dalam meningkatkan tertib administrasi kependudukan di Wilayah Kelurahan Petojo Selatan. Hasil dari penelitian ini menunjukkan bahwa kepemimpinan Ketua RT dan Ketua RW di Wilayah Kelurahan Petojo Selatan sudah dinilai mampu meningkatkan tertib administrasi kependudukan. Para Ketua RT dan Ketua RW di Wilayah Kelurahan Petojo Selatan telah menunjukkan beberapa upaya dalam menjalankan tugasnya sebagai pemimpin untuk meningkatkan tertib administrasi kependudukan. Mereka telah melakukan koordinasi dengan pihak Kelurahan secara rutin, mengadakan pertemuan rutin untuk membahas pentingnya tertib administrasi kependudukan. Selain itu mereka juga responsif untuk membantu warga yang menemui hambatan pada saat mengurus dokumen administrasi kependudukan. Namun, terdapat beberapa warga yang masih belum berpartisipasi aktif dalam meningkatkan tertib administrasi kependudukan walaupun telah mendapatkan pemahaman tentang pentingnya tertib administrasi kependudukan.
Analisis Implementasi Kebijakan Program Jakarta Evolution (JAKEVO) di Kecamatan Pademangan Kota Jakarta Utara
This research is motivated by the suboptimal implementation of JAKEVO, including limited socialization, minimal evaluation and training, and a low number of active users. Cultural barriers and digital inequality also hinder the adoption of this technology. Additionally, the lack of a complaint-handling mechanism may reduce user satisfaction and harm the program’s image. This study employs a qualitative descriptive approach, with data collection methods including interviews, observations, and literature studies. In-depth interviews were conducted with two key informants and three expert informants. The findings indicate that the implementation of the Jakarta Evolution (Jakevo) Program in Pademangan District has been relatively successful but still faces several challenges. According to George Edwards III’s theory, four key factors influence its implementation: communication, resources, disposition, and bureaucratic structure. The main obstacles include insufficient socialization, limited human resources and technological infrastructure, and resistance from government officials toward the digital system. Additionally, rigid bureaucracy and lack of optimal inter- agency coordination hinder service efficiency. To address these issues, the government has enhanced socialization efforts, conducted staff training, and improved infrastructure and coordination. These efforts are expected to optimize Jakevo’s implementation and maximize its benefits for the community
Pengaruh Budaya Organisasi, Disiplin Kerja dan Motivasi Kerja Terhadap Produktivitas Pegawai di Badan Pengelolaan Aset Daerah Provinsi DKI Jakarta
The productivity level of employees at the Regional Asset Management Agency of DKI Jakarta Province in 2022 and 2023 experienced a decline in time management and work efficiency. This study aims to analyze and evaluate the extent to which Organizational Culture, Work Discipline, and Work Motivation influence Employee Productivity at BPAD DKI Jakarta Province. The research adopts a quantitative approach with a population of 91 individuals. The sampling method employed is saturated sampling, where the entire population is taken as the sample. Research data were collected through questionnaire distribution and analyzed using SPSS 25 software with statistical analysis techniques. The results revealed that Organizational Culture has an influence of 59.9%, Work Discipline has an influence of 58.4%, and Work Motivation has an influence of 53.9%. Collectively, the influence of Organizational Culture, Work Discipline, and Work Motivation is 65.5%. Based on these findings, it is recommended that BPAD DKI Jakarta Province enhance its focus on employee development, attendance consistency, clarity in promotion procedures, and the improvement of quality standards to foster a work culture that supports productivity and organizational progress.
Implementasi Kebijakan Penetapan Ruang Lingkup Penanganan Prasarana dan Sarana Umum Tingkat Kelurahan dalam Upaya Meningkatkan Kinerja Petugas Penanganan Sarana Umum di Kecamatan Cempaka Putih
Recently, satisfaction with the performance of PPSU officers tends to decline in Cempaka Putih sub-district, therefore mapping the Technical Guidelines for Handling Public Infrastructure and Facilities at the Village Level in accordance with Governor's Decree Number 280 of 2023 is expected to improve the performance of PPSU officers. The purpose of this study is to analyze and evaluate the Implementation of the Policy for Determining the Scope of Handling Public Infrastructure and Facilities at the Village Level in an Effort to Improve the Performance of Public Facility Handling Officers in Cempaka Putih Sub-district. The research approach is qualitative descriptive. The conclusion of this study is that the Implementation of the Policy for Determining the Scope of Handling Public Infrastructure and Facilities at the Village Level has not gone well so that it has not been able to improve the performance of Public Facility Handling Officers in Cempaka Putih Sub-district even though the policy has been implemented and has various aspects of description, implementation steps, scope of handling public infrastructure and facilities. This deficiency is caused because the community environment has not fully supported the implementation of the policy due to the lack of understanding of some people which causes PPSU officers to be unable to handle public facilities and infrastructure in accordance with the scope of the policy that has been determined, in addition, several PPSU officers are still found who do not carry out their duties properly due to lack of motivation and sense of responsibility even though the recruitment process for the PPSU selection team in the sub-district has been very thorough and strict to find officers with the appropriate competencies in their fields.
Pengaruh Koleksi, Sarana dan Prasarana Serta Kualitas Layanan Perpustakaan Terhadap Kepuasan Pemustaka pada Perpustakaan Umum Cikarang Utara Kabupaten Bekasi
Perpustakaan umum sebagai lembaga layanan publik harus senantiasa mampu memenuhi harapan masyarakat dan melaksanakan berbagai upaya untuk memberikan kepuasan kepada pemustaka. Penelitian ini bertujuan untuk menganalisis pengaruh koleksi perpustakaan, sarana dan prasarana perpustakaan, serta kualitas layanan perpustakaan terhadap kepuasan pemustaka. Penelitian menggunakan pendekatan kuantitatif. Data primer yang digunakan dalam penelitian ini adalah kuesioner yang dibagikan kepada responden yang menjadi sampel penelitian, yaitu anggota aktif Perpustakaan Umum Cikarang Utara yang berjumlah 97 orang. Sampel diambil dengan menggunakan teknik random sampling. Teknik pengolahan data dilakukan melalui analisis regresi linier sederhana dan regresi linier berganda. Hasil analisis statistik menunjukkan bahwa koleksi perpustakaan, sarana dan prasarana perpustakaan, serta kualitas layanan perpustakaan berpengaruh positif dan signifikan terhadap kepuasan pemustaka, yang dapat dilihat dari nilai thitung masing-masing variabel lebih besar daripada ttabel dan nilai signifikansi masing-masing variabel kurang dari 0.05. Besarnya pengaruh masing-masing variabel bebas terhadap kepuasan pemustaka, secara parsial maupun simultan, adalah 88.5%, 87.3%, 89.7% dan 94.1%. Hal ini menunjukkan apabila perpustakaan melakukan pengembangan koleksi sesuai harapan pemustaka, menjaga kenyamanan pemustaka melalui pengadaan dan pemeliharaan sarana dan prasarana perpustakaan serta meningkatkan kualitas layanan perpustakaan, maka tingkat kepuasan pemustaka sebagai tujuan layanan perpustakaan dapat meningkat.
Analisis Efektivitas Kegiatan Patroli Wilayah Satuan Polisi Pamong Praja dalam Upaya Meningkatkan Ketertiban dan Ketentraman Umum di Kecamatan Matraman Jakarta Timur
Banyak sekali permasalahan yang terjadi di kota-kota besar yang mengganggu ketertiban dan ketentraman umum. Salah satunya di Kecamatan Matraman Jakarta Timur. Melalui kegiatan patroli wilayah di harapkan dapat mencegah serta mengatasi adanya gangguan mengenai ketentraman dan juga ketertiban umum di lingkungan masyarakat kecamatan Matraman. Tujuan penelitian ini adalah untuk menganalisi dan mengevaluasi efektivitas kegiatan patroli wilayah satuan polisi pamong praja dalam upaya meningkatkan ketertiban dan ketentraman umum di kecamatan matraman Jakarta Timur. Pendekatan penelitian yaitu kualitatif deskriptif. Hasil dari penelitian adalah Kegiatan patroli wilayah satuan polisi pamong praja dalam upaya meningkatkan ketertiban dan ketentraman umum di Kecamatan Matraman Jakarta Timur belum berjalan dengan efektif walaupun kegiatan patroli wilayah sudah memiliki sasaran program yang tepat, di karenakan sosialisasi program belum di laksanakan secara khusus kepada masyarakat hingga menyebabkan kurang meratanya informasi, ketidakpahaman masyarakat, serta kurangnya dukungan dan kerja sama masyarakat selain itu tujuan dari kegiatan patroli wilayah belum mampu di wujudkan karena adanya permasalahan yang terjadi secara berulang dan belum mampu terkontrol dengan baik dan terakhir program patroli wilayah yang di terapkan belum sepenuhnya efektif karena masih di temukan kekurangan dari jadwal pelaksanaan patroli yang terkesan pasif dan jarang di lakukan, kurangnya persiapan sarana prasarana penertiban serta kurangnya personil tim patroli wilayah.
Pengaruh Kompetensi Pegawai, Budaya Kerja dan Fasilitas Kerja Terhadap Kinerja Pegawai di Suku Badan Kepegawaian Daerah Kota Administrasi Jakarta Timur
Kinerja merupakan tindakan atau pelaksanaan tugas yang telah diselesaikan dalam kurun waktu tertentu. Kinerja dapat diukur melalui pengukuran tertentu sesuai standar yaitu dimana kualitas yang berkaitan dengan mutu kerja yang dihasilkan, sedangkan kuantitas yang merupakan jumlah dari hasil kerja yang dihasilkan dalam kurun waktu tertentu, dan ketepatan waktu yang merupakan kesesuaian waktu yang telah direncanakan. Tujuan penelitian ini adalah untuk mengevaluasi dan menganalisis besarnya pengaruh kompetensi, budaya kerja dan fasilitas kerja secara simultan terhadap kinerja pegawai di Suku Badan Kepegawaian Daerah Kota Administrasi Jakarta Timur. Populasi dan sampel dalam penelitian ini adalah Pegawai Suku Badan Kepegawaian Daerah Kota Administrasi Jakarta Timur yang berjumlah 46 orang. Berdasarkan hasil penelitian yang diperoleh bahwa variabel kompetensi pegawai (X1), budaya kerja (X2) dan fasilitas kerja (X3) secara bersama-sama berpengaruh signifikan terhadap kinerja pegawai (Y) di Suku Badan Kepegawaian Daerah Kota Administrasi Jakarta Timur. Adapun hasil uji yang ditunjukkan dengan nilai Fhitung adalah 16,574 dan tingkat signifikansi 0,000 sementara nilai Ftabel sebesar 33,764 dan tingkat signifikansi 0,000 sementara nilai Ftabel sebesar 2,83. Karena nilai Fhitung (33,764) lebih besar dari Ftabel (2,83) dan tingkat signifikansi 0,000 lebih kecil dari probabilitas signifikansi α = 0,05, maka H0 ditolak dan H1 diterima, sehingga dapat dikatakan bahwa terdapat pengaruh secara positif Kompetensi Pegawai, Budaya Kerja, dan Fasilitas Kerja secara bersama-sama terhadap peningkatan Kinerja Pegawai di Suku Badan Kepegawaian Daerah Kota Administrasi Jakarta Timur. Persentase variabel Kompetensi Pegawai, Budaya Kerja dan Fasilitas Kerja dapat menjelaskan Kinerja adalah sebesar 68,6% dan sisanya sebesar 31,4% dipengaruhi oleh variabel lain yang tidak dimasukkan kedalam model.
Pengaruh Disiplin Kerja, Kompetensi Pegawai dan Fasilitas Kerja Terhadap Kualitas Pelayanan Administrasi Kependudukan dan Pencatatan Sipil di Kelurahan Makasar Kota Administrasi Jakarta Timur
Salah satu upaya yang harus dilakukan dalam perbaikan pelayanan publik adalah melakukan survei kepuasan masyarakat kepada pengguna layanan dengan mengukur kepuasan masyarakat pengguna layanan. Mengingat unit layanan publik sangat beragam, untuk memperoleh Indeks Kepuasan Masyarakat diperlukan metode survei yang seragam sebagaimana yang telah diatur dalam Peraturan Menpan RB Nomor 14 Tahun 2017 tentang Pedoman Penyusunan Survei Kepuasan Masyarakat Unit Penyelenggara Pelayanan Publik. Tujuan penelitian ini adalah untuk mengetahui dan menganalisis pengaruh disiplin kerja, kompetensi pegawai dan fasilitas kerja secara bersama-sama terhadap Kualitas Pelayanan Administrasi Kependudukan dan Pencatatan Sipil di Kelurahan Makasar Kota Administrasi Jakarta Timur. Populasi dan sampel dalam penelitian ini mengikut sertakan semua masyarakat yang pernah mendapatkan pelayanan di Kantor Kelurahan Makasar pada triwulan IV yang jumlah seluruhnya 52 orang. Berdasarkan hasil pengolahan data menggunakan program statistik SPSS ver. 25.0, terbukti variabel disiplin kerja (X1), kompetensi pegawai (X2) dan fasilitas kerja (X3) secara bersama-sama berpengaruh positif dan signifikan terhadap kualitas pelayanan (Y). Hasil uji yang ditunjukkan dengan nilai F hitung adalah 92,781 dan tingkat signifikansi 0,00 sementara nilai F tabel sebesar 2,80. Karena nilai F hitung (92,781) lebih besar dari F tabel (2,80) dan tingkat signifikansi 0,00 lebih kecil dari probabilitas signifikansi α =0,05, maka H0 ditolak dan H1 diterima, sehingga dapat dikatakan bahwa disiplin kerja, kompetensi pegawai dan fasilitas kerja secara bersama-sama berpengaruh positif dan signifikan terhadap kualitas pelayanan dan persentase pengaruh variabel disiplin kerja, kompetensi pegawai dan fasilitas kerja terhadap kualitas pelayanan adalah sebesar 85,3% dan sisanya sebesar 14,7% dipengaruhi oleh variabel lain yang tidak dimasukkan kedalam model.
Pengaruh Disiplin, Motivasi dan Budaya Kerja Terhadap Kinerja Pegawai Pada Suku Badan Kepegawaian Daerah Kota Administrasi Jakarta Timur
Kinerja pegawai merupakan bagian yang terpenting dalam perkembangan dan kelangsungan hidup organisasi. Suatu organisasi akan tetap bertahan dan terus berkembang apabila yang menjadi tujuan organisasi tersebut tercapai. Maka daripada itu, suatu organisasi tentunya tidak akan tercapai tujuannya jika kinerja pegawainya sangat buruk. Penelitian ini bertujuan untuk menganalisis dan mengevaluasi besarnya pengaruh disiplin, motivasi dan budaya kerja secara bersama- sama terhadap Kinerja pegawai pada Suku Badan Kepegawaian Daerah Kota Administrasi Jakarta Timur. Populasi dan sampel dalam penelitian ini berjumlah 46 pegawai dan metodologi dalam penelitian ini ialah kuantitatif. Berdasarkan hasil pengolahan data, terbukti variabel Disiplin (X1), Motivasi (X2) dan Budaya Kerja (X3) secara bersama-sama berpengaruh signifikan terhadap Kinerja (Y). Hasil uji yang ditunjukkan dengan nilai Fhitung adalah 16,574 dan tingkat signifikansi 0,000 sementara nilai Ftabel sebesar 2,83. Karena nilai Fhitung (16,574) lebih besar dari Ftabel (2,83) dan tingkat signifikansi 0,000 lebih kecil dari probabilitas signifikansi α = 0,05, maka H0 ditolak dan H1 diterima, sehingga dapat dikatakan bahwa terdapat pengaruh secara positif disiplin, motivasi, dan budaya kerja secara bersama-sama terhadap peningkatan Kinerja Pegawai di Suku Badan Kepegawaian Daerah Kota Administrasi Jakarta Timur. Persentase variabel disiplin, motivasi, dan budaya kerja dapat menjelaskan Kinerja adalah sebesar 56% dan sisanya sebesar 44% dipengaruhi oleh variabel lain yang tidak dimasukkan ke dalam model.
Pengaruh Kompetensi Pegawai, Sarana Prasarana dan Koordinasi Terhadap Kinerja Pegawai di Badan Pengelolaan Aset Daerah Provinsi DKI Jakarta
Berdasarkan observasi awal, permasalahan kinerja pegawai di Badan Pengelolaan Aset Daerah (BPAD) Provinsi DKI Jakarta terutama terkait dengan pengelolaan dan pengamanan aset daerah. Dengan kata lain, permasalahan kinerja SKPD yang belum mencapai standar yang ditetapkan berkaitan dengan permasalahan Kepuasan Kerja Pegawai. Tujuan penelitian ini adalah untuk menganalisis dan mengevaluasi pengaruh kompetensi pegawai, sarana prasarana dan koordinasi secara bersama-sama terhadap kinerja pegawai di Badan Pengelolaan Aset Daerah Provinsi DKI Jakarta. Populasi dan sampel dalam penelitian berjumlah 63 orang yang merupakan Pegawai Badan Pengelolaan Aset Daerah Provinsi DKI Jakarta. Berdasarkan hasil pengolahan data menggunakan program statistik SPSS ver. 25.0, terbukti variabel kompetensi (X1), sarana prasarana (X2) dan koordinasi (X3) secara bersama-sama berpengaruh positif dan signifikan terhadap kinerja pegawai (Y). Hasil uji yang ditunjukkan dengan nilai F hitung adalah 39,988 dan tingkat signifikansi 0,00 sementara nilai F tabel sebesar 2,67. Karena nilai F hitung (229,576) lebih besar dari F tabel (2,77) dan tingkat signifikansi 0,00 lebih kecil dari probabilitas signifikansi α =0,05, maka H0 ditolak dan H1 diterima, sehingga dapat dikatakan bahwa kompetensi, sarana prasarana dan koordinasi secara bersama-sama berpengaruh positif dan signifikan terhadap kinerja pegawai dan persentase pengaruh variabel kompetensi pegawai, sarana prasarana, koordinasi terhadap kinerja pegawai adalah sebesar 92,1% dan sisanya sebesar 7,9% dipengaruhi oleh variabel lain yang tidak dimasukkan kedalam model.
Pengaruh Pemberdayaan Pegawai, Gaya Kepemimpinan, dan Budaya Organisasi Terhadap Kepuasan Kerja Pegawai di Sektor Penanggulangan Kebakaran dan Penyelamatan Kecamatan Kramat Jati Jakarta
Job satisfaction is a positive or pleasant emotional condition resulting from an assessment of one's work or work experience. Without employee satisfaction, the organization will not be able to run well. This research discusses and analyzes the influence of employee empowerment, leadership style, and organizational culture on employee job satisfaction in the Fire Management and Rescue Sector, Kramat Jati District. The research method used is a quantitative method by distributing questionnaires with a sample size of 52 respondents from a population of 52 people. Based on the results of research using multiple regression analysis with the help of SPSS 26.0, it shows that employee empowerment has a positive and significant influence with a coefficient of determination (R Square) of 0.924 (92.4%) on employee job satisfaction, leadership style has a positive and significant influence with a coefficient of determination (R Square) of 0.770 (77.0%) on employee job satisfaction, organizational culture has a positive and significant influence with a coefficient of determination (R Square) of 0.676 (6.76%) on employee job satisfaction. The independent variables employee empowerment, leadership style, and organizational culture were jointly tested using the F test, proving to have a positive and significant influence with an F value of 198.626 on employee job satisfaction and the magnitude of the influence was seen from the value and with a coefficient of determination (R Square) value of 0.925 (92.5%).
The Role of Transformational Leadership in Increasing Work Motivation of Millennial Generation Employees
This study aims to analyze the role of transformational leadership in increasing work motivation of millennial generation employees through qualitative literature synthesis of relevant scientific journal articles. Transformational leadership, with its dimensions of Idealized Influence, Inspirational Motivation, Intellectual Stimulation, and Individualized Consideration, is identified as a relevant leadership style in dealing with the unique characteristics and expectations of millennials in the workplace. The research method involves text extraction from the analyzed articles, thematic content analysis, and integrative synthesis to build arguments. The results of the analysis indicate that transformational leadership consistently has a positive effect on work motivation and related outcomes such as satisfaction, performance, and innovation. The dimensions of transformational leadership were found to be highly aligned with millennial motivational needs, such as the search for meaning in work, self-development, intellectual challenge, and authentic work relationships. Transformational leaders are able to create an inspiring, empowering, and growth-supportive work environment, which effectively motivates millennial employees. Practical implications include recommendations for leadership development, millennial talent management strategies, and organizational culture design. Limitations of the study lie in the reliance on secondary sources and the lack of millennial-specific primary data in the sources analyzed. Further research is suggested to focus on primary empirical studies on the millennial population.
Efektifitas Penindakan Parkir Liar Pada Dinas Perhubungan Bidang Pengendalian Dan Operasional Dalam Mewujudkan Kelancaran Lalu Lintas Di Jalan Ahmad Yani Kota Bekasi
The effectiveness of illegal parking enforcement policies plays a vital role in managing orderly and smooth traffic, especially in densely populated urban areas such as Jalan Ahmad Yani, Bekasi City. The Department of Transportation, through its Division of Control and Operations, is responsible for enforcing parking regulations to ensure the fluidity of traffic flow. This study aims to analyze the effectiveness of the illegal parking enforcement program, identify the obstacles encountered, and examine the efforts undertaken to overcome these challenges. The research method employed is descriptive qualitative, using data collection techniques such as interviews, observations, and documentation. The theoretical framework is based on the effectiveness approach by Matini & Lubis, as cited in Husaini (2019), which includes the goal approach, system resource approach, and internal process approach. The findings indicate that the enforcement program has yielded fairly significant results but has not yet been fully effective. The obstacles identified include limited personnel and operational vehicles, low public awareness, and suboptimal utilization of technology. The efforts made include increasing patrol frequency, proposing additional resources, conducting public education, and planning the implementation of an electronic ticketing system (ETLE). In general, the illegal parking enforcement program has contributed to reducing violations; however, further improvements are needed in the areas of supervision, technology integration, and inter-agency coordination.
Analisis Implementasi Edukasi Perpajakan Coretax dalam Meningkatkan Kepatuhan Wajib Pajak di KPP Pratama Bekasi Barat Tahun 2024
Tax reform is the government's strategic step to improve the effectiveness of the tax administration system and taxpayer compliance. One form of reform is the implementation of the Coretax system by the Directorate General of Taxes. Coretax is designed to simplify administrative processes, improve efficiency, and support digital-based services. This study aims to analyze the implementation of Coretax tax education at the West Bekasi Tax Office, including the obstacles faced and efforts made to improve taxpayer compliance. This research uses descriptive qualitative methods with data collection techniques through interviews, observation, and documentation. The theory used is the policy implementation theory of George C. Edward III, which includes four dimensions: communication, resources, disposition, and bureaucratic structure. The results showed that Coretax tax education still faces obstacles such as low digital literacy, limited human resources, and uneven socialization. Even so, efforts such as organizing tax classes and mentoring continue. Coretax education has a positive impact on compliance, but it is not yet fully optimized. A more adaptive and comprehensive education strategy is needed so that tax reform through Coretax reaches its maximum goal.
Analisis Kebijakan Publik atas Pinjaman Daring Ilegal dan Buy Now Pay Later
The growth of digital financial services in Indonesia has expanded financial inclusion while simultaneously generating new consumer protection risks, particularly in illegal online lending and buy now pay later (BNPL) products. This article analyzes digital financial consumer protection in Indonesia from a public policy perspective using a descriptive qualitative method and documentary policy analysis. The study examines official regulations, OJK releases, SNLIK 2025 data, Satgas PASTI reports, Indonesia Anti-Scam Centre (IASC) data, and scholarly literature on digital finance, consumer vulnerability, market conduct, and policy implementation. The findings show that digital financial consumer protection is challenged by four interrelated issues: the rapid growth of digital credit, uneven financial literacy, persistent illegal lending entities, and fragmented redress mechanisms. OJK data show that as of October 2025 outstanding online lending reached Rp92.92 trillion with TWP90 of 2.76%, while banking BNPL reached Rp25.72 trillion with 30.99 million accounts. From 1 January to 17 November 2025, OJK received 48,355 consumer complaints through APPK, with fintech generating the largest number of complaints. By 30 November 2025, OJK received 23,147 complaints related to illegal entities, including 18,633 complaints concerning illegal online lending and stopped 2,263 illegal online lending entities. The article argues that consumer protection must move beyond financial literacy campaigns toward integrated, risk-based policy governance involving market conduct supervision, responsible digital lending, platform accountability, real-time legality verification, integrated complaint handling, and rapid fund-freezing and restitution mechanisms. Keywords : Consumer protection; digital finance; illegal online lending; buy now pay later; public policy analysis; market conduct; OJK;